Making the beds, not excuses...
Brewing a little mountain magic ☕
Getting those hill views ready...
Almost there — your escape awaits! 🏔️
Simple answers about booking, payment, check-in, house rules and refunds at Murree Springs Apartments.
How to book, what we need from you and changing dates.
Book directly on murreesprings.com for our best direct rates on furnished apartments in Murree. Choose your apartment and dates, enter your details, select a payment option and upload your payment slip. Your booking is confirmed once our team has verified your payment. You do not need an account first, as we create one for you. Need help? Our reservations team is one WhatsApp message away.
To book, please provide your full name, phone or WhatsApp number, CNIC or passport number, city of residence, expected arrival time, dates and number of guests. Your e-mail address is optional. Please enter the correct guest count, as only declared guests may stay. All adult guests must show a valid CNIC or passport at check-in.
To change your dates, apartment or length of stay, please contact our team as early as possible. Changes depend on availability and may change the total price. A change is confirmed only when our team approves it.
When to pay, the refundable deposit and payment methods.
At checkout you can pay 100% of the booking amount, or a 50% advance by bank transfer, JazzCash or Easypaisa. Any remaining balance is payable at the property. Please complete checkout within 30 minutes. Your booking is confirmed only after our team verifies your payment, usually within 1 hour.
A refundable security deposit of 25% of the total booking amount is payable at check-in. It covers any damage or unpaid charges and is refunded after the apartment is inspected at check-out.
We accept bank transfer, JazzCash and Easypaisa. After paying, upload your payment slip at checkout or in your guest account. Please keep your receipt until your stay is complete.
Eligible direct bookings receive our website discount automatically. It is not added on top of apartment offers, packages or special rates, because those prices are already reduced.
Timings, early arrival, late departure and documents.
Check-in starts at 2:00 PM and check-out is at 12:00 PM. Please leave the apartment on time so it can be prepared for the next guests. You can choose your check-in time when you book.
Early check-in before 2:00 PM and late check-in from 10:00 PM cost Rs 1,000 per hour, subject to availability. You can choose these hours when booking, and any charge is added to your total. Late check-out costs Rs 1,500 per hour and needs our team’s approval.
Please bring the original CNIC or passport you used for your booking. All adult guests must show a valid CNIC or passport at check-in for guest registration.
Who can stay, extra mattresses and the house rules.
Only guests declared in your booking may stay in the apartment. Each apartment page shows its sleeping places and guest limit. Extra guests need approval from our team before arrival, and infants under 2 stay free.
Extra mattresses with bedding cost Rs 2,500 per person per night, subject to availability, and are added during booking. Stays for drivers or staff are not included and must be arranged with our team in advance.
Guests must respect other residents, keep the apartment clean, use the provided rubbish bins, and avoid damaging or moving furniture, décor, and fixtures. Loud music and parties are prohibited inside the apartments. Sheesha or hookah, alcohol, and prohibited drugs or substances are not permitted on the premises. Guests must not keep flammable items in the apartment and should contact management promptly if any issue arises.
Cancelling, damage and getting your deposit back.
Enjoy free cancellation up to 48 hours before check-in. You can cancel online from your guest account. Within 48 hours of check-in, please contact our team, as the first night’s charge may apply. If you leave after arrival, a 15% fee applies to the remaining nights. For Airbnb or Booking.com reservations, that platform’s cancellation terms apply.
Please report any damage to our team as soon as possible. Guests are responsible for damage during their stay. Charges are: bedsheets or linen Rs 3,500; quilts or duvet covers Rs 5,000; bath towels Rs 2,000; carpets or curtains Rs 40,000; LED TV, sofa or main bed up to Rs 150,000. Appliances damaged through negligence are charged at replacement value. Genuine electrical faults are not charged.
Your security deposit is refunded after the check-out inspection and clearance of any unpaid charges. Our team will explain any deduction and confirm the refund method at check-out.
Checking the apartment, your belongings and help.
Please check the apartment and the provided amenities when you arrive, including toiletries, towels, water bottles, tissues, and other items supplied for your stay. If anything is missing, damaged, or not functioning properly, notify management promptly so the matter can be recorded and addressed. Reporting an issue at arrival helps avoid confusion during checkout.
Guests are responsible for keeping their personal belongings and valuables secure during their stay. Our booking form advises guests not to hand valuable items to staff members. Please check the apartment carefully before departure and take all personal belongings with you. If you lose a key or notice a security concern, contact management immediately for assistance.
If you need help with your reservation, apartment, amenities, or any issue during your stay, please contact the Murree Springs Apartments management team. You can reach us by phone or WhatsApp at +92 304 432 0000. Our address is Main Murree Expressway, Musyari, Murree, Pakistan. We encourage guests to report concerns promptly so our team can review them and provide appropriate assistance.
So every guest enjoys a calm, clean and safe stay in the hills.
Mountains are calling. We'll send the offers. You pack!
