Your privacy, Our Priority

Murree Springs Apartments operates furnished holiday apartments in Musyari, Murree, Punjab, Pakistan, along with Chai Cuisine Café. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, enquire about a stay or make a booking.

When you make an enquiry or booking, we may collect your name, phone or WhatsApp number, email address, city, CNIC or passport details where required for guest registration, number of adults and children, check-in and check-out dates, apartment selection, and any special requests you provide.

We may also collect basic technical information such as your browser type, device information, and website usage data through cookies or analytics tools.

When you pay by bank transfer or wallet, we collect the payment slip you upload, including its transaction number and amount. If you sign in with Google, we receive your name, e-mail address and profile picture. If you allow location access, it is used to show local weather. We also keep records of messages, reviews, comments, newsletter sign-ups, favourites and the phone numbers of people who call us.

We use your information to respond to enquiries, manage reservations, confirm bookings, communicate important stay details, coordinate check-in, and provide customer support.

Guest identification details may be used for registration and verification where required by applicable rules, and to create and identify your guest account. We may also use your contact information to share relevant offers and updates where you have agreed to receive them.

We do not sell or rent your personal information.

Your information may be accessed by authorised members of our team who manage bookings and guest services. Where necessary, relevant information may also be processed by third-party services supporting our website, communication, maps, analytics, and payment verification.

These services may include our website hosting and e-mail providers, Google services, WhatsApp, Airbnb and Booking.com for reservations made there, website content and weather providers, and the banks and wallets involved in verifying transactions.

We only intend to share information where it is necessary for the relevant service or business operation.

Our website may use cookies and similar technologies to support essential website functions, remember certain preferences, and understand how visitors use our pages.

Analytics tools may collect information about website visits and interactions. You can manage or block cookies through your browser settings, although some website features may not work as intended.

We retain booking records, invoices, payment information, and guest registration details for as long as reasonably necessary to manage our business, meet applicable legal and accounting requirements, and resolve disputes.

Unconfirmed enquiries and incomplete registrations may be deleted when they are no longer needed, subject to any applicable retention obligations.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Access to booking and guest information is restricted to authorised personnel who need it to perform their responsibilities. Our website uses HTTPS encryption to help protect information transmitted through it.

You may contact us to request access to, correction of, or deletion of your personal information. You may also ask us to stop sending promotional messages.

We will review your request and respond within a reasonable period. Some information may need to be retained where required by applicable law, accounting obligations or legitimate business requirements.

Bookings must be made by an adult aged 18 or above. Children may stay as accompanying guests, and we may collect limited information, such as their number and ages, when needed to manage your reservation.

We do not knowingly invite children to submit personal information independently through our website.

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or applicable requirements.

The latest revision date will appear at the top of this page. We encourage visitors to review this page periodically to stay informed about how their information is handled.